SafeTrx Manuals & User Guides

SafeTrx & Zembro Safety Devices

SafeTrx is a comprehensive remote monitoring and safety alerting platform designed to reduce risk and protect lives. Originally renowned for its marine tracking solutions, the SafeTrx ecosystem extends to personal safety for independent adults through integrated hardware devices.

The platform seamlessly connects dedicated 4G alerting devices, such as the Zembro Mini and Zembro Oktave smartwatches, directly to family members, caregivers, or 24/7 care centers. Whether through the SafeTrx smartphone app or integrated wearable alert systems, the platform provides minute-by-minute location updates, emergency communications, and peace of mind for both users and their loved ones in emergencies.

• What is the SafeTrx care platform?

  The SafeTrx system is a precise remote monitoring platform that connects compatible alerting devices, like Zembro smartwatches, to loved ones or professional 24/7 care centers to provide rapid assistance during emergencies.

• How do I access Zembro SafeTrx user manuals?

  You can find instructions and guides for your Zembro Mini or Oktave devices right here on our manuals page, or by visiting the official Zembro website at zembro.com/pages/user-guides.

• How do I set up my Zembro device on SafeTrx?

  Scan the QR code included with your device packaging to complete your registration, set up your emergency contact list (up to 9 contacts), and establish your monthly subscription.

• Who do I contact for support with my SafeTrx Zembro device?

  For assistance with Zembro personal alarm devices that utilize the SafeTrx network, you can contact Zembro customer support at +32 78 35 30 90 or via email at service@zembro.com.

• How long does the battery last on the Zembro device?

  It is highly recommended to charge your Zembro Mini or Oktave once per day to ensure the device remains connected to the SafeTrx network and is always ready for use in case of an emergency.