1. はじめに
This manual provides detailed instructions for the installation, operation, maintenance, and troubleshooting of your ARRIS SURFboard G36 Multi-Gigabit Cable Modem & AX3000 Wi-Fi 6 Router. The G36 combines a DOCSIS 3.1 cable modem with an AX3000 Wi-Fi 6 router, offering high-speed internet access and a robust wireless network for your home or small office. Please read this manual thoroughly before setting up your device to ensure optimal performance and proper usage.
2. パッケージ内容
以下にリストされているすべてのアイテムが製品パッケージに含まれていることを確認してください。
- ARRIS SURFboard G36 Cable Modem & Wi-Fi 6 Router
- 電源コード
- Ethernet Cable (may be included)
- クイックスタートガイド（付属している場合があります）
3.製品オーバーview
The ARRIS SURFboard G36 is a high-performance device designed to deliver fast and reliable internet connectivity. It integrates a DOCSIS 3.1 cable modem for multi-gigabit internet speeds and an AX3000 Wi-Fi 6 router for advanced wireless networking.
図3.1: 前面 view of the ARRIS SURFboard G36 device.
フロントパネルインジケーター
The front panel features LED indicators that provide status information about the device's operation. Refer to the table below for a description of each indicator.
| インジケータ | 状態 | 説明 |
|---|---|---|
| 力 | 緑色 | デバイスの電源がオンになっています。 |
| オンライン | 緑色 | インターネット接続が確立されました。 |
| Wi-Fi | 緑色 | Wi-Fi が有効になってアクティブになっています。 |
| 2.5Gイーサネット | 緑色 | 2.5 Gbps Ethernet port is active. |
リアパネルのポート
Figure 3.2: Rear panel connections of the ARRIS SURFboard G36.
- 同軸ポート: インターネット サービスのためにケーブルの壁のコンセントに接続します。
- 2.5 Gbps イーサネット ポート: For connecting a high-speed device like a computer or switch.
- ギガビット イーサネット ポート (x4): コンピューター、ゲーム機、スマートテレビなどの有線デバイスを接続します。
- リセットボタン: Used to restore factory default settings (requires a paperclip or similar object).
- 電源ポート： 付属の電源アダプターに接続します。
4. セットアップ手順
4.1 始める前に
- Contact your Internet Service Provider (ISP) to confirm compatibility and service requirements. The ARRIS G36 is approved for Cox, Spectrum, Xfinity, and others.
- Disconnect any existing modem and router from your network.
- Ensure you have your ISP account information readily available for activation.
4.2 ハードウェアのインストール
- 同軸ケーブルを接続します: Connect one end of a coaxial cable (not included) to the COAX port on the rear of the G36 and the other end to a cable wall outlet. Ensure the connection is finger-tight.
- 接続電源： Connect the included power cord to the Power port on the G36 and then plug the other end into an electrical outlet. The Power LED on the front panel should illuminate.
- Wait for Online LED: Allow the G36 to power on and establish a connection. This may take several minutes. The Online LED on the front panel will turn solid green once the modem is successfully connected to your ISP's network.
- (オプション) 有線デバイスを接続する: For wired connections, connect an Ethernet cable from the 2.5 Gbps Ethernet port or any of the Gigabit Ethernet ports on the G36 to your computer or other network device.
4.3 サービスの有効化
After hardware installation, you must activate your G36 with your Internet Service Provider. This process typically involves:
- Calling your ISP's customer support line.
- Providing the MAC address (CM MAC) and Serial Number (S/N) located on the label on the bottom or back of your G36.
- Following the instructions provided by your ISP to complete the activation.
Some ISPs may offer an online activation portal. Refer to your ISP's documentation for specific activation procedures.
5. 操作手順
5.1 Wi-Fiへの接続
The G36 broadcasts a Wi-Fi network. The default Wi-Fi network name (SSID) and password (Wi-Fi Key) are printed on the label on the bottom or back of your device.
- On your wireless device (laptop, smartphone, tablet), open the Wi-Fi settings.
- Select the Wi-Fi network name (SSID) that matches the one on your G36 label.
- プロンプトが表示されたら、Wi-Fi キー (パスワード) を入力します。
- これで、デバイスは Wi-Fi 経由でインターネットに接続されるはずです。
5.2へのアクセス Web マネージャー
You can configure advanced settings of your G36 through its webに基づく管理インターフェイス。
- Ensure your computer is connected to the G36 via Ethernet or Wi-Fi.
- 開く web ブラウザ（例：Chrome、Firefox、Edge）。
- アドレスバーに次のように入力します 192.168.0.1 or 192.168.100.1 and press Enter. (The exact IP address may vary; check the label on your device or your ISP's documentation).
- Enter the default username and password. These are typically printed on the device label. Common defaults are 管理者 for username and パスワード for password, or a unique password provided on the label.
- Once logged in, you can configure Wi-Fi settings, network security, parental controls, and other advanced features.
重要： For security, it is highly recommended to change the default Wi-Fi password and the web manager login password after initial setup.
6. メンテナンス
6.1 Rebooting the Device
Periodically rebooting your G36 can help resolve minor connectivity issues and improve performance. To reboot:
- Unplug the power cord from the back of the G36.
- 少なくとも10〜15秒お待ちください。
- Plug the power cord back into the G36.
- Allow several minutes for the device to power on and reconnect to your ISP's network.
6.2ファームウェアアップデート
Firmware updates are typically managed automatically by your Internet Service Provider. Do not attempt to manually update the firmware unless instructed by your ISP or ARRIS support.
6.3 クリーニング
To clean the exterior of your G36, use a soft, dry cloth. Do not use liquid cleaners or aerosol sprays, as they may damage the device.
7。 トラブルシューティング
7.1 インターネット接続なし
- ケーブルを確認してください: すべてのケーブル (同軸、イーサネット、電源) がしっかりと接続されていることを確認します。
- LEDを確認します: Verify that the Power and Online LEDs on the front panel are solid green. If the Online LED is blinking or off, the modem is not connected to your ISP's network.
- リブート： Perform a power cycle (unplug, wait 15 seconds, plug back in) on the G36.
- ISPにお問い合わせください: 問題が解決しない場合は、インターネット サービス プロバイダーに問い合わせて、サービスの状態とモデムのアクティベーションを確認してください。
7.2 インターネット速度が遅い
- 有線接続をテストする: Connect a computer directly to the G36 via an Ethernet cable and test speeds. If wired speeds are normal, the issue may be with your Wi-Fi network.
- Wi-Fi干渉: Move the G36 away from other electronic devices that may cause interference (e.g., microwaves, cordless phones).
- チャネルの混雑: では web manager, try changing your Wi-Fi channel to a less congested one.
- ISP サービス: Contact your ISP to verify your subscribed speed plan and check for any network issues in your area.
7.3 Wi-Fi Not Broadcasting or Connecting
- Wi-Fi LED を確認します。 前面パネルの Wi-Fi LED が緑色に点灯していることを確認します。
- SSID/パスワードを確認してください: Double-check that you are selecting the correct Wi-Fi network name (SSID) and entering the correct password (Wi-Fi Key).
- リブート： Reboot the G36.
- 工場出荷時設定へのリセット： As a last resort, you can perform a factory reset by pressing and holding the Reset button on the rear panel for 10-15 seconds with a paperclip. 警告： This will erase all custom settings and restore the device to its default configuration. You will need to reconfigure your Wi-Fi settings and potentially reactivate with your ISP.
8. 仕様
| モデル名 | ARRIS SURFboard G36 DOCSIS 3.1 Cable Modem & Wi-Fi 6 Router |
| ブランド | アリス |
| DOCSIS規格 | 3.1 |
| Wi-Fi規格 | 802.11ax (Wi-Fi 6) |
| 周波数帯域クラス | デュアルバンド |
| イーサネットポート | 1 x 2.5 Gbps Ethernet, 4 x Gigabit Ethernet |
| 接続技術 | Ethernet, Wi-Fi, Coaxial Cable |
| 対応デバイス | Personal Computer, other network devices |
| 寸法（長さ×幅×高さ） | 10 x 3 x 8インチ |
| アイテム重量 | 2.86ポンド |
| メーカー | コムスコープ |
9. 保証とサポート
9.1製品保証
For information regarding the warranty of your ARRIS SURFboard G36, please refer to the warranty card included with your product or visit the official ARRIS website. As this is a renewed product, specific warranty terms may be provided by the Amazon Renewed program or the seller. Please consult your purchase documentation for details.
9.2 テクニカルサポート
If you encounter issues that cannot be resolved using the troubleshooting steps in this manual, please contact ARRIS Technical Support or your Internet Service Provider for assistance.
- ARRISサポート Webサイト： www.arris.com/support
- ISP サポート: Refer to your Internet Service Provider's contact information.
