Volcora Manuals & User Guides

ヴォルコラ is a leading provider of high-quality point-of-sale (POS) hardware and business solutions designed to streamline operations for retailers, restaurants, and small businesses. Their extensive product lineup focuses on durability, security, and efficiency, featuring essential equipment such as heavy-duty cash register drawers, thermal receipt printers, barcode scanners, and bill counters. Known for their robust metal construction and seamless POS integration, Volcora products facilitate secure cash management and smooth transaction processing in busy environments.

Beyond core POS peripherals, Volcora also continues to innovate with smart security solutions, including electronic safes and smart padlocks. The brand is committed to supporting specific business needs through reliable hardware that works with major POS systems. Volcora emphasizes customer satisfaction with comprehensive support resources and generous warranty policies, including lifetime warranties on select cash drawers.

• How do I open my Volcora cash drawer manually?

  Most Volcora cash drawers feature a 3-position key lock. To open it manually, insert the included key and turn it to the 'manual open' position. If you have lost your keys, check the bottom of the drawer for an emergency release latch (on select models) or contact support.

• How can I order replacement keys for my cash drawer?

  If you have lost your keys, you can order replacements by contacting Volcora Customer Support at support@volcora.com. You will need to provide the code etched onto the lock cylinder to ensure you receive the correct matching keys.

• Do Volcora USB cash drawers require drivers?

  Yes, unlike standard RJ11/RJ12 drawers that connect to a printer, Volcora USB interface cash drawers typically require a specific driver installation to communicate directly with your computer or POS system.

• What is the difference between RJ11 and RJ12 connections?

  RJ11 connections typically allow the printer to send a voltage signal to open the drawer. RJ12 connections serve the same purpose but often include additional wiring to send a status signal back to the POS system, indicating whether the drawer is open or closed.

• Does the Volcora bill counter detect counterfeit money?

  Yes, Volcora money counters like the CR1500 are equipped with multiple detection sensors, including UV (Ultraviolet), MG (Magnetic), MT (Metal Thread), and IR (Infrared), to identify suspicious or counterfeit banknotes during counting.