Shepherd Manuals & User Guides

Shepherd is a brand identity encompassing innovative smart home security products and durable general hardware. Its flagship electronic product, the Shepherd Lock, is a smart keyless touch entry deadbolt manufactured by PassiveBolt. The Shepherd Lock transforms existing deadbolts into advanced security devices featuring touch technology, mobile app integration, and home monitoring capabilities.

In addition to electronics, the Shepherd name is widely recognized in the hardware industry for manufacturing casters, wheels, and surface protection products for furniture and equipment (Shepherd Hardware). This category page collects user manuals, installation guides, and support documentation for Shepherd's diverse product range, assisting users with smart lock installation, app pairing, battery replacement, and hardware specifications.

• How do I pair the Shepherd Lock to my smartphone?

  Download the Shepherd Lock app on iOS or Android and follow the in-app instructions to pair your lock via Bluetooth.

• What do the LED lights on the Shepherd Lock indicate?

  Green indicates the door is unlocked, Blue indicates it is locked, Yellow indicates an error, and Red indicates a critical error or lock tamperingイベント。

• How do I replace the batteries in my Shepherd Lock?

  Remove the magnetic cover, locate the battery compartment at the top of the lock module, remove old batteries, and insert 4 new AA alkaline batteries.

• Who do I contact for warranty claims on Shepherd Lock?

  Warranty claims should be directed to PassiveBolt by emailing info@shepherdlock.com with proof of defect.